South Pacific Resort & Spa Policies
South Pacific Resort & Spa is closely monitoring the Australian & QLD State Government announcements regarding COVID and following guidelines from their health departments.
We recommend guests book direct with South Pacific Resort & Spa confidently knowing we will be considerate during this Covid time when plans can change as late as 24 hours before arrival.
The wellbeing of our guests and our staff is of the greatest importance to us.
VACCINATION POLICY
From 17th December 2021 under Queensland law, unvaccinated people can stay in hotels
for accommodation purposes, for work or leisure.
However, unvaccinated guests and patrons are unable to enter any restaurants or bars at hotels or resorts.
In accordance with this QLD Government directive, Izzy Chai Restaurant will not permit non-vaccinated guests to dine in their restaurant.
Non-vaccinated guests will be able to order a take away meal and dine in their apartment.
For more information on these ever changing laws, please visit the QLD Government website.
Our Cancellation Policy
LOW SEASON: FREE cancellation will apply if a booking is cancelled 3 days or more prior to arrival (excludes credit card fee). Your deposit (1 night’s accommodation) will be retained if a booking is cancelled within 3 days prior to arrival.
HIGH SEASON (School holidays and major Noosa events): FREE cancellation will apply if a booking is cancelled 14 days or more prior to arrival (excludes credit card fee). Your deposit (30% of total accommodation) will be retained if a booking is cancelled 14 days or less prior to arrival.
NOTE: NO REFUND FOR REDUCTIONS IN THE LENGTH OF STAY ONCE CHECKED IN.
Cancellation due to COVID
In response to the ever changing travel conditions, South Pacific Resort & Spa is committed to ensuring our customers have confidence to book a stay with us and experience flexibility during these challenging times. We have implemented the following policy to provide peace of mind when booking at South Pacific Resort & Spa:
In the case of a Covid State or Federal Government directive to either not travel, a lockdown, ‘Stay at Home’, borders are closed or you test positive to Covid we can offer the following two options:
1. Full refund less any credit card surcharge
2. Hold your deposit for a future date
For the most up to date information on the Queensland Government restrictions, please click here.
Our Commitment to Cleanliness
At South Pacific Resort & Spa we have implemented a review of our standards & policies relating to hygiene and cleanliness taking additional steps to ensure the safety of our guests and staff. Daily, we are working to ensure that we continue to review these policies by meeting the latest guidance and information provided by our cleaning suppliers. Our health and safety procedures include everything from social distancing, mask wearing when unable to social distance, hand washing hygiene and cleaning products specific to apartments and our common area cleaning.
Cleaning Products and Protocols: we use cleaning products and protocols which are effective against viruses, including:
- Apartments: We use cleaning and disinfecting protocols to clean apartments after guests depart and before the next guest arrives, with particular attention paid to high-touch areas.
- Common Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, handrails, public bathrooms and even room keys.