South Pacific Resort & Spa is closely monitoring the Australian & QLD State Government announcements regarding COVID19 and following guidelines from their health departments.
We recommend guests book direct with South Pacific Resort & Spa confidently knowing we will be considerate during this Covid time when plans can change as late as 24 hours before arrival. The wellbeing of our guests and our staff is of the greatest importance to us.
LOW SEASON: FREE cancellation will apply if a booking is cancelled 7 days or more prior to arrival (excludes credit card fee). Your deposit (1 night’s accommodation) will be retained if a booking is cancelled within 7 days prior to arrival.
HIGH SEASON (School holidays and major Noosa events): FREE cancellation will apply if a booking is cancelled 30 days or more prior to arrival (excludes credit card fee). Your deposit (30% of total accommodation) will be retained if a booking is cancelled 30 days or less prior to arrival.
NOTE: NO REFUND FOR REDUCTIONS IN THE LENGTH OF STAY ONCE CHECKED IN.
In response to the ever changing travel conditions, South Pacific Resort & Spa is committed to ensuring our customers have confidence to book a stay with us and experience flexibility during these challenging times. We have implemented the following policy to provide peace of mind when booking at South Pacific Resort & Spa:
In the case of a Covid State or Federal Government directive to either not travel, a lockdown, ‘Stay at Home’ or borders are closed we can offer the following two options:
1. Full refund less any credit card surcharge
2. Hold your deposit for a future date
For the most up to date information on the Queensland Government declared hotspots, please click here.
At South Pacific Resort & Spa we have implemented a review of our standards & policies relating to hygiene and cleanliness taking additional steps to ensure the safety of our guests and staff. Daily, we are working to ensure that we continue to review these policies by meeting the latest guidance and information provided by our cleaning suppliers. Our health and safety procedures include everything from social distancing, mask wearing when unable to social distance, hand washing hygiene and cleaning products specific to apartments and our common area cleaning.
Cleaning Products and Protocols: we use cleaning products and protocols which are effective against viruses, including: