Our Cancellation Policy
LOW SEASON: FREE cancellation will apply if a booking is cancelled 3 days or more prior to arrival (excludes credit card fee). Your deposit (1 night’s accommodation) will be retained if a booking is cancelled within 3 days prior to arrival.
HIGH SEASON (School holidays and major Noosa events): FREE cancellation will apply if a booking is cancelled 14 days or more prior to arrival (excludes credit card fee). Your deposit (30% of total accommodation) will be retained if a booking is cancelled 14 days or less prior to arrival.
NOTE: NO REFUND FOR REDUCTIONS IN THE LENGTH OF STAY ONCE CHECKED IN.
Our Commitment to Cleanliness
At South Pacific Resort & Spa we have implemented a review of our standards & policies relating to hygiene and cleanliness taking additional steps to ensure the safety of our guests and staff. Daily, we are working to ensure that we continue to review these policies by meeting the latest guidance and information provided by our cleaning suppliers. Our health and safety procedures include everything from social distancing, mask wearing when unable to social distance, hand washing hygiene and cleaning products specific to apartments and our common area cleaning.
Cleaning Products and Protocols: we use cleaning products and protocols which are effective against viruses, including:
- Apartments: We use cleaning and disinfecting protocols to clean apartments after guests depart and before the next guest arrives, with particular attention paid to high-touch areas.
- Common Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, handrails, public bathrooms and even room keys.